1. Introduction
PaintSpray.co.uk respects your privacy and is committed to protecting personal information. This policy explains what information may be collected when you visit the website, contact us, request a quotation, supply project documents or become a customer.
For privacy enquiries, contact info@paintspray.co.uk or write to Unit 6 Bellingham Trading Estate, Franthorne Way, London SE6 3BX.
2. Information we collect
Identity and contact information
This may include your name, company name, postal address, email address and telephone number.
Project information
This may include photographs, drawings, dimensions, specifications, colour references, substrate information, quantities, delivery details and correspondence about a quotation or project.
Transaction and account information
Where relevant, we may keep quotation, invoice, payment-status and project-history records. We do not intentionally store complete card details on this website.
Technical information
The website may record IP address, browser, device, referring page, pages viewed and similar diagnostic or analytics data.
Marketing information
We may record whether you have asked to receive or stop receiving marketing communications.
3. How we use your information
Information may be used to respond to enquiries, assess project suitability, prepare quotations, plan workshop production, arrange collection or delivery, manage payments, provide customer support, maintain business records, improve the website and comply with legal obligations.
4. Legal basis for processing
Depending on the situation, processing may be necessary to take steps before entering a contract, perform a contract, comply with a legal obligation, pursue legitimate business interests or act on your consent.
5. Sharing information
We do not sell personal information. Information may be shared with trusted service providers, payment or accounting providers, delivery partners, professional advisers, IT and hosting providers, or public authorities where necessary and lawful.
6. Storage and security
Reasonable organisational and technical measures are used to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.
7. Retention of data
Information is retained only for as long as reasonably necessary for the purpose collected, including project administration, warranty records, accounting, tax, insurance, dispute resolution and legal requirements.
8. Marketing communications
You can ask us to stop marketing communications at any time. Service messages relating to an active enquiry, quotation, order or project are not marketing messages.
9. Cookies
This website may use essential cookies and third-party analytics or advertising technologies. Cookies help pages operate, measure performance and understand how visitors reach the site. You can control cookies through browser settings, although blocking essential cookies may affect functionality.
10. Your rights
Subject to UK data-protection law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some rights are limited where information must be retained for legal or contractual reasons.
11. Complaints
Please contact us first so we can investigate. You may also complain to the UK Information Commissioner’s Office if you believe personal information has been handled unlawfully.
12. Changes to this policy
This policy may be updated when services, legal requirements or website technologies change. The version published on this page is the current version.
Contact details
PaintSpray.co.uk
Unit 6 Bellingham Trading Estate
Franthorne Way
London SE6 3BX
info@paintspray.co.uk
0800 699 0800